Frequently Asked Questions


To find a specific item on our online store try entering any of the following in the ‘search’ field which is located on top left of your screen: * Name of the product, example: Bacchus ring * Type of the product, example: Ring * Type of gemstone, example: Zircon You can also browse by product’s category or you can select collection names which are located in the main menu (top bar).
Stelart packaging is provided with Stelart jewelry purchases, all jewelry items are boxed individually in the same boxes used in our sale points. Gift bag is also available on request, please add your bag request to the note section before you check out.
Please take care when placing an online order as we are unable to edit it once it is placed. If you have entered an incorrect email address for your online order or entered an incorrect delivery address, please send us an email [email protected]
Stelart Jewelry accepts the following payment types: Mastercard, Visa, American Express, Virtual card Declined Payments: If your payment is declined please check with your bank or financial institutions first. There may be a problem with your card/account or their services are preventing from being accepted. Check that your credit card is available for online shopping. Alternatively, try using a different credit card or payment method to complete your transaction. If you receive an error message that you can not solve with your bank, please contact us [email protected] for further assistance.
You can subscribe our newsletter and a discount voucher will be sent to your email address. You can use this voucher number before you checkout and you can use this discount voucher only once. By subscribing our newsletter you can get promotions, discover our new collections, special gifts and discounts.